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Terms of Service

Welcome to Big Irrigation! These Terms of Service (“Terms”) govern your use of our website, https://bigirrigation.com.au/ (“Site”), and the purchase of our products. By accessing or using our Site, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our Site.

1. General Terms

  • By using our Site, you confirm that you are at least 18 years old or have parental/guardian consent.

  • You agree to provide accurate and complete information when making a purchase.

  • We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.

2. Orders and Payment

  • We accept payments via Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal.

  • All transactions are processed in Australian Dollars (AUD).

  • Orders are confirmed via email upon successful payment processing.

  • We use SSL encryption to protect your payment details.

  • If your payment is declined or encounters an error, contact us at [email protected].

3. Shipping Policy

  • We currently ship within Australia.

  • Orders are processed within 1-2 business days.

  • Available shipping methods:

    • Expedited Shipping: 2-4 business days.

  • Free Ground Shipping is available in Australia.

  • Tracking details are provided once the order ships.

  • Address errors must be reported immediately. We are not responsible for incorrect addresses.

  • Lost, stolen, or damaged shipments should be reported to the carrier.

4. Returns & Refunds Policy

  • Returns must be requested within 14 days of receipt.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

  • To initiate a return, email [email protected].

  • Approved returns will receive a return shipping label.

  • Items returned without prior approval will not be accepted.

  • Restocking fees of up to 30% and credit card fees apply to refunds/cancellations.

  • Non-returnable items include used, modified, built-to-order, special orders, clearance items, and specific irrigation products.

  • Refunds are processed within 10 business days after approval.

  • Order cancellations may be subject to credit card fees.

5. Damaged or Incorrect Items

  • Inspect your order upon receipt and report any damages or incorrect items immediately.

  • Contact us at [email protected] for resolution.

6. Exchanges

  • The fastest way to get a replacement is to return the item and place a new order.

7. Limitations of Liability

  • Big Irrigation is not responsible for indirect, incidental, or consequential damages arising from product use.

  • We are not liable for shipping delays caused by third-party carriers.

8. Intellectual Property

  • All content on our Site, including logos, text, and images, is the property of Big Irrigation and may not be used without permission.

9. Changes to Terms

  • We reserve the right to update these Terms at any time. Changes will be posted on our Site.

10. Contact Information

For any questions regarding these Terms, please contact us at [email protected].

Thank you for shopping with Big Irrigation!

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Terms & Conditions of Sale

PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU. 1. Agreement Scope: When you order products from the Big Irrigation Supply website, you agree to these terms. The supplier can change these terms without notice, and the most current version will be on the website. 2. Order Acceptance and Cancellation: The supplier may accept, decline, or limit your order for any reason after receiving it. If your order is canceled after your card is charged, you will be refunded. Minimum order amounts apply and can change without notice. Customer cancellations will incur a credit card charge up to 4%. 3. Pricing: Prices are subject to change and do not include taxes. Any taxes applicable will be added to the price, and you must either pay them or provide a tax exemption certificate. 4. Payment Terms: Full payment is required before shipping, and you can pay online via credit card. 5. Shipping and Risk: Ownership of the products transfers to you either when the products leave the supplier’s location or when they are delivered to your address, depending on the delivery method. You are responsible for shipping costs and must inspect deliveries for damage or discrepancies upon receipt. 6. Warranties and Returns: Products are generally covered by the manufacturer’s warranty, details of which are provided in the product description or manufacturer’s website. Returns require prior authorization and must be made within specific time frames. A restocking fee may apply of up to 35%. Non-returnable items from Big Irrigation Supply specifically include all landscape lighting fixtures and transformers, as well as irrigation commercial controllers like MC-E and ACC2 models. Additionally, any items that are not regularly stocked or are special order items cannot be returned. 7. Intellectual Property: The supplier owns any content, inventions, or intellectual property developed during the term of your agreement with them. 8. Advertising and Liability: The supplier is not responsible for inaccuracies in product descriptions provided by their suppliers, nor for typographical or pricing errors. They also disclaim all implied warranties and limit their liability for any damages arising from the use of their site to the amount you paid for the products. 9. Indemnification: You must defend and indemnify the supplier against any claims or damages arising from your use of the products, or any breach of these terms. 10. Legal: The agreement is governed by the laws of Texas, and any disputes will be handled in Collin County, Texas, without a jury trial. 11. Force Majeure: The supplier is not liable for delays or failures in delivery caused by circumstances beyond their control, such as natural disasters or labor strikes. 12. Miscellaneous: If part of these terms is found to be unenforceable, the rest still applies. Provisions that by their nature should survive the termination of the agreement will do so.